Damaged or struggling plantWhere’s my order?
Sign in to see order status and tracking, or check the shipping confirmation email we sent you.
View my orders →Great Lakes Lavender Farm · Contact
How can we help?
Questions about an order, a plant, growing or wholesale — we’re glad you reached out. Pick the quickest way below, or tell us what it’s about and we’ll send it to the right person.
Start here
What’s it about?
Tap a topic and we’ll set up the form for you — plus show exactly what to include so we can answer the first time.
Plant arrived damaged or stressed? Please use the Returns & Claims Center instead of this form. It takes photos and sends your request to the right Healthy Arrival, Shipping Protection, Recovery Protection or Grow Guarantee process.
Open Claims Center →Send us a message
One form. The right person.
Your topic sends the message to the right department automatically. The more detail you share, the faster we can help.
Quick answers
You might not need to wait.
Can I visit the farm?
The farm isn’t open to the public. Local order pickup is Wednesdays and Fridays, 10am–3pm Eastern.
Local pickup details →Where can plants ship?
Plants in soil can’t ship to AZ, CA, HI, ID, NV, OR, UT or WA. Bare root plants are soil-free and can ship there.
Shipping policy →Can I change or cancel?
Changes depend on fulfillment status. Once packing, plant preparation or shipping has started, changes may not be possible.
Cancellation policy →Returning something?
Eligible non-living items follow our return policy. Please don’t mail live plants back unless our team asks you to.
Return & refund policy →Growing question at midnight?
Lavender Grower answers any time. For a plant that looks unwell, try the Plant Health Checker.
Plant Health Checker →Wholesale & business
Buying in quantity? Start here.
Each wholesale path has its own pricing, minimums and ordering steps — pick the one that fits and you’ll skip the back-and-forth.
Growers · farms · landscapersPlants & plug trays
72-cell and 20-cell trays and bare root lavender, at wholesale prices.
Explore plant wholesale →
Boutiques · florists · marketsProducts for resale
Great Lakes Lavender Farm products for your shelves.
Apply for wholesale →
Weddings · events · brandsCustom & private label
Your own labels on our lavender products. You design, we make.
Start a custom order →
Existing wholesale buyersTrade Desk
Reorder plants, products and custom label fast — no browsing needed.
Sign in to the Trade Desk →Find us
Email, call or write.
Phone
616-287-4187We’re often in the greenhouse or at events — leave a message and we’ll call back.Mailing address
Great Lakes Lavender Farm
11988 Oakfield Valley Dr NE
Rockford, MI 49341
United States
Local order pickup
Wednesdays & Fridays
10am–3pm Eastern
Follow along
Sending something back? Please don’t mail live plants or merchandise to the farm without reading the Return & Refund Policy or getting return instructions from our team.
We’re glad you reached out.
Whether you’re growing one lavender plant or planning a field, we’ll do our best to point you in the right direction.
GREAT LAKES LAVENDER FARM · ROCKFORD, MICHIGAN
