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“For all have sinned, and come short of the glory of God.”
Romans 3:23
None of us can earn our way to God by being good enough. We all need mercy.
Great Lakes Lavender Farm · Returns & Claims
Something not right? We’ll help.
Report a plant or shipping problem, start a return, or see which protection covers your order. Tell us what happened and we’ll point you to the right request.
What happened?
Pick the closest match. We’ll show which protection applies, the deadline, and what to have ready.
Your protections at a glance
Every live plant includes Healthy Arrival. The rest depend on what you purchased or what our growers assign.
24hoursHealthy Arrival
Included with live plants. For problems present at delivery.
Full terms →30days · when assignedRecovery Protection
For plants that arrive alive but stressed. Assigned by our growers.
Full terms →optionalShipping Protection
Loss, theft, damage, severe delay and transit temperature injury.
Full terms →365days · optionalGrow Guarantee
One replacement per protected plant. Requires the Care Academy.
Full terms →30daysMerchandise returns
Unused, non-living items. Live plants aren’t mailed back.
Full terms →
Please don’t mail live plants back. Plant problems are handled with photos through the Claims Center. Only return a plant if our team sends you written instructions.
How claims work
Most claims are reviewed by our growers. Clear photos and details help us get it right the first time.
- Start your requestOpen the Claims Center and pick your order — sign in, or use your order number and email.
- Choose the programHealthy Arrival, Shipping Protection, Recovery Protection, Grow Guarantee or a merchandise return.
- Add photos and detailsThe whole plant or product, close-ups, packaging, and for plants, how and where it’s growing.
- We review and replyWe may ask for more photos. An approved claim may mean a replacement, store credit, refund or recovery plan.
Still have a question?
Returns & ClaimsReport a plant or shipping problem, or start a return.Send a messageRouted straight to the right team.616-287-4187We may be in the greenhouse — leave a message and we’ll call back.
GREAT LAKES LAVENDER FARM · 11988 OAKFIELD VALLEY DR NE · ROCKFORD, MI 49341
