Who We Are
Great Lakes Lavender Farm (“we,” “us”) runs this store and website, including its tools, apps, products and services (the “Services”). Our store is powered by Shopify.
This policy explains what personal information we collect, how we use and share it, and the choices you have. If this policy and our Terms of Service conflict about personal information, this policy controls.
Information We Collect
Depending on how you use the Services, we may collect:
- Contact details such as your name, email, phone number and billing and shipping addresses.
- Order and payment information such as the items you view, save, compare, buy, return or claim, your requested ship or pickup dates, and payment confirmations. Card details are handled by our payment processors; we don’t store full card numbers.
- Account information such as your login, preferences, saved lists and wholesale status.
- Growing information you give us such as your ZIP code, USDA zone, soil and site details, field plans, plant records and Care Academy progress.
- Photos and messages you send us, including claim photos, chat conversations, reviews, community posts and prayer requests.
- Business information for wholesale, such as your business name and type, website, resale or tax-exemption documents, and the electronic signature and records from your Review Basket.
- Device and usage information such as your IP address, browser, device identifiers, the pages you visit and how you move through the site.
Where It Comes From
- From you, when you shop, create an account, fill out a form, use a tool, chat with us or send photos.
- Automatically, through cookies and similar technologies when you visit.
- From service providers who help us run the Services, such as Shopify, payment processors, carriers and weather and mapping data providers.
- From public sources you connect or share, such as Instagram posts that mention our products.
How We Use It
- To process orders, deposits, balances, pickups, shipping and refunds.
- To check where and when live plants can ship, using your destination, the season and the weather forecast.
- To review claims under our Protection Terms, and to confirm Lavender Care Academy completion for the 1-Year Grow Guarantee.
- To answer questions through our Lavender Grower assistant and our team.
- To review wholesale orders and tax-exemption requests.
- To send order updates, and, if you choose, newsletters and marketing. You can unsubscribe from marketing emails at any time.
- To keep the Services secure, prevent fraud and misuse, and improve our site and tools.
- To follow the law and enforce our terms.
Our Tools & Apps
Parts of our site run on our own apps. Here’s what each one does with your information:
| Tool | What it uses | Good to know |
|---|---|---|
| Lavender Grower chat | Your messages, the page you’re on and your visit history on our site | It’s an AI assistant. Our team may read conversations to follow up or improve answers. Please don’t share card numbers or passwords in chat. Transcripts are deleted on a regular schedule. |
| Lavender Care Academy | Your progress, score and plant format | Completion is saved to your customer account so you can add the 1-Year Grow Guarantee. |
| Returns & Claims | Order details, photos and growing conditions | Used to review and resolve your claim. |
| Community & Reviews | Posts, photos, reviews and your display name | Shown publicly after moderation. Growers appear on the map by area only, never as exact locations. |
| Prayer Field | Your request and whether you consent to public display | Private unless you choose to share it publicly. Every public request is reviewed first. |
| Planning tools | What you enter, such as ZIP code, field sizes and checklists | Many tools save only in your own browser, not on our servers. |
| Instagram feed | Posts from our Instagram account | When you open a post on Instagram, Instagram’s own privacy policy applies. |
| Greenhouse & pole barn referrals | Your project details and contact information | Shared with the independent builder or coordinator you ask us to connect you with. |
Text Messages
We send text messages only if you agree to them, for example on a greenhouse or pole barn request. Agreeing is optional and never a condition of getting a quote. Message frequency varies, and message and data rates may apply. Reply STOP to opt out or HELP for help.
Our Store Is Powered by Shopify
Shopify hosts the Services and processes information about your use of them to provide and improve the Services. Information you submit is shared with Shopify and may be handled by third parties located outside your country. For some enhanced features, Shopify uses information about your interactions with our store and other merchants, and in those cases Shopify is responsible for that processing, including your requests to exercise your rights over it. See Shopify’s Consumer Privacy Policy and Privacy Portal.
Children
The Services aren’t intended for children, and we don’t knowingly collect personal information from children under the age of majority where they live. If you believe a child has given us personal information, contact us and we’ll delete it. We don’t knowingly “sell” or “share” personal information of anyone under 16.
Security & Retention
No security measure is perfect, and information sent over the internet may not be secure in transit. Please don’t send sensitive information such as card numbers through chat, email or forms.
We keep personal information as long as we need it to provide the Services, keep your account, meet legal and tax obligations, resolve disputes and enforce our terms. Some records, such as chat transcripts and uploaded media, are deleted on a regular schedule.
Your Rights & Choices
Depending on where you live, you may have the right to:
- Access or know what personal information we hold about you.
- Delete or correct it.
- Get a copy of it or have it transferred.
- Opt out of the “sale” or “sharing” of personal information for targeted advertising. Use Your Privacy Choices. We honor the Global Privacy Control signal for the browser and device that sends it.
- Unsubscribe from marketing emails using the link in any email. We may still send order and account messages.
To make a request, email privacy@greatlakeslavenderfarm.com. We may need to verify your identity, and you may use an authorized agent. We won’t discriminate against you for using these rights. If we decline a request, you may be able to appeal by replying to our decision.
Complaints & International Transfers
If you have a complaint about how we handle personal information, contact us first. Depending on where you live, you may also be able to complain to your local data protection authority.
We may store and process personal information outside the country where you live. When we transfer information from the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as Standard Contractual Clauses.
Changes to This Policy
We may update this policy as our practices, tools or legal obligations change. We’ll post the updated policy here, change the “Last updated” date and give notice where the law requires it.
Contact Us
Questions about privacy or this policy, or want to use your rights? Email privacy@greatlakeslavenderfarm.com, call 616-287-4187, or write to Great Lakes Lavender Farm, 11988 Oakfield Valley Dr NE, Rockford, MI 49341, United States.
