We all need a Savior
“For all have sinned, and come short of the glory of God.”
Romans 3:23
None of us can earn our way to God by being good enough. We all need mercy.
Healthy Arrival & plant warranty
A calm plan for the day your plants arrive.
Every live plant order comes with our 24-Hour Healthy Arrival Guarantee. Open the box, check your plants, and if something is wrong, tell us within 24 hours. This page keeps the clock for you.
When did your plants arrive?
Enter the delivery date and time. We will show the exact deadline and count down the hours.
Report arrival problems by
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00hours
00minutes
00seconds
Unboxing checklist
The day your plants arrive
Work down the list. Your ticks are saved on this device, so you can come back to it.
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Let’s get started.
The protection ladder
From the doorstep to year one
Three steps of care, each for a different moment in your plant’s first year.
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24h
Included
24-Hour Healthy Arrival Guarantee
Comes with every live plant order. Report qualifying arrival problems within 24 hours of the carrier’s delivery time, with photos.
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30d
Assigned by the farm
30-Day Recovery Protection
When a plant arrives alive but stressed, we may assign it. Follow the care instructions, and send updated photos if it does not recover.
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1yr
Optional
1-Year Grow Guarantee
Bought with your plants, after you complete the free Lavender Care Academy while signed in. One approved replacement per protected plant within 365 days of delivery, with reasonable care. You pay replacement shipping. Container lavender qualifies.
Lost, stolen or severely delayed box? That is what optional Shipping Protection is for.
Photo guide
Four photos that make a claim easy
Daylight is best. Hold the phone steady and step back far enough to show the whole thing.
1
🌿
The whole plant
Top to pot, from the side. Include the plant tag if there is one.
2
🔍
The damage
A close-up of broken stems, spilled soil or discolored leaves.
3
📦
The box
Outside, showing any crushing or wet spots, and the inside packing.
4
🏷️
The label
The UPS shipping label, readable, so we can match it to your order.
Fair and clear
What the Grow Guarantee doesn’t cover
Lavender is tough, but it has needs. These situations are excluded from the 1-Year Grow Guarantee.
- Planting outside the recommended zone
- Poor drainage
- Too little light
- Neglect
- Chemical injury
- Animals and pests
- Mechanical damage (mowers, trimmers)
- Catastrophic weather
Not sure your spot is right? The Zone Finder and Plant Care Guide help you plant for success.
Arrival questions
When exactly does my 24 hours start?
At the carrier’s delivery time, as shown in your UPS tracking. Not when you get home or open the box. That is why opening the box right away matters.
My plants look droopy. Should I report it?
If you are unsure, report it within 24 hours with photos. When a plant arrives alive but stressed, the farm may assign 30-Day Recovery Protection and send care instructions.
Do I need to send the plants back?
No. Live plants are never mailed back unless the farm asks in writing.
What can I expect if my claim is approved?
Remedies may include a replacement, store credit, a refund, Recovery Protection or grower support. The farm decides based on the Protection Terms.
I missed the 24-hour window. Is there anything I can do?
Start a claim anyway and explain what happened. If you added Shipping Protection or the 1-Year Grow Guarantee, those have their own terms and may still apply.
Something wrong with your plants?
Start a claim with your order number and photos. Not sure which claim fits? Our triage takes a minute.
