Questions, answered.

Yes. Pre-orders are open to retail and wholesale buyers in all sizes, and retail customers can order a single tray.

We recommend reserving about 6 months ahead. You can still request an earlier date.

If your requested date is within 30 days, you pay in full. If it is 31 or more days out, you pay a 50% non-refundable deposit now, and the balance is due two weeks before your ship or pickup date. If we can’t propagate or fill your order, you get everything back, deposit included. Cancellation rules.

3-inch plugs, 4-inch pots, 1-gallon pots, 72-cell plug trays, 20-cell (large, deep) plug trays and bare root. Bare-root plants are large, about 1 lb each, and ready for 1–2 gallon pots.

Pre-order availability comes from our live availability sheet. Cultivars we have not sourced yet stay “Sold out” with a Notify Me option. How availability alerts work.

We grow 50+ lavender varieties, with 50–100 in stock seasonally, across English lavender, lavandin, Spanish, Portuguese, French, Chaytor’s hybrids, fern-leaf and rarer species. Explore the botanical groups.

If the farm can’t propagate or fulfill an order, it is declined and refunded in full, deposits included.

Cottage food products are never add-to-cart items. Michigan (MDARD) rules require a form and in-person payment.

Spring plant shipping opens March 1 and runs March–May. Fall plant shipping runs October–November. From June through September 30, live plants are local pickup only because of summer heat and Japanese beetle quarantine rules. From December through February you can request a winter ship date, but winter shipments aren’t covered by Healthy Arrival, Shipping Protection or the Grow Guarantee.

The bare-root shipping window is March 1 – May 31. Bare root is sold in boxes of 25 per variety (25, 50, 75 and so on) for retail and wholesale.

Plants ship UPS only: UPS Ground or UPS 2nd Day Air, chosen at checkout. USPS is used only for regular merchandise. We cannot ship plants to PO Boxes.

Live plants in soil cannot ship to Arizona, California, Hawaii, Idaho, Nevada, Oregon, Utah or Washington because of strict plant shipping rules, so they are local pickup only there. Bare-root plants are soil-free and can ship to those states.

One 72-cell or 20-cell tray per box; one 4-inch or 1-gallon pot per box; up to 6 3-inch plugs per box; 25 bare-root plants per box. Shipping is usually around $25 per box as an estimate. Checkout calculates the real rate. Seed packets ship in soft packets.

Yes. Destination and weather eligibility are confirmed before any plant order is released.

Wednesday and Friday, 10:00 AM – 3:00 PM Eastern, by arrangement. Pickup details come with your order. Plan your pickup.

The farm is not open to public visits. You can meet us at festivals, farmers markets, craft shows, pop-ups and workshops. See our Events page.

Email pickup@greatlakeslavenderfarm.com with your order number.

Try the Plant Health Checker, or ask the Lavender Grower assistant with a description of what you see. You can also share photos in Share a Diagnosis.

Find your USDA zone with the Zone Finder, then match cultivars with the Plant Finder.

The Frost Date Estimator reads 30 years of NOAA records for your ZIP code and suggests safe planting windows.

Yes. Browse compact container lavender. Container lavender also qualifies for the 1-Year Grow Guarantee.

Start with the Plant Care Guide and the Lavender Care Academy, or ask other growers in the community.

Anyone can build a wholesale basket as a guest. Non-business buyers are reviewed and refunded. You don’t need approval to pay; you just review and accept the Wholesale Terms in your Review Basket.

The wholesale order minimum is $250, counted at wholesale price, and it can include other plant sizes. 72-cell trays have a 2-tray minimum and 20-cell trays a 3-tray minimum; varieties can be mixed. Bare root is 25 per variety, then multiples of 25. Shipped wholesale plant orders include a $5 handling charge per tray or 25-plant bare-root box.

The wholesale tray price is half the retail tray price.

Businesses fill out the wholesale form. Confirmed buyers unlock the Trade Desk for orders, deposits and balances, Net-30 status, reorders and saved lists.

Wholesale lavender merchandise and grower supplies are paid in full on your first three wholesale orders. After that, Net 30 may be offered for those goods. Net 30 never applies to live plants, deposits, pre-orders or custom-label products.

Yes. Custom labels are available on merchandise for retail (weddings, events) and wholesale (brands, markets). See custom products.

It is included with live plants. Report qualifying arrival problems within 24 hours of the carrier’s delivery time, with photos of the whole plant, the damage, the box and the label. Use the claim clock.

It is optional at checkout and priced from the protected merchandise value and your ship date, season and weather risk. It may cover lost, misrouted, significantly carrier-damaged, stolen-after-delivery, severely delayed or transit heat/cold-injured shipments. You may decline it. Compare the programs.

An optional plan bought with your plants: one approved replacement per protected plant within 365 days of delivery, with reasonable care. You complete the free Lavender Care Academy, signed in, before you can add it. You pay replacement shipping. Container lavender qualifies. Exclusions include planting outside the recommended zone, poor drainage, too little light, neglect, chemical injury, animals or pests, mechanical damage and catastrophic weather.

The farm assigns it when a plant arrives alive but stressed. Follow the care instructions, and send updated photos if it does not recover.

No. Live plants are never mailed back unless the farm asks in writing.

Commercial and multi-plant claims are evaluated by the number of affected plants, for example 5 of 72.

Claims start at Returns & Claims. Not sure which claim fits? Take the 1-minute triage. Full terms: Protection Terms.