We all need a Savior
“For all have sinned, and come short of the glory of God.”
Romans 3:23
None of us can earn our way to God by being good enough. We all need mercy.
Returns & plant claims
Something went wrong? Let’s sort it out together.
Answer four quick questions. We will point you to the right kind of claim, tell you what to have ready, and send you to our claims app to finish.
This guide helps you get ready. The farm reviews every claim under the Protection Terms.
A few ground rules
Good to know before you start
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Keep your live plants
Live plants are never mailed back unless the farm asks in writing. Plant them or care for them while we review your photos.
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Count the affected plants
Commercial and multi-plant claims are evaluated by the number of affected plants, for example 5 of 72 in a tray. A clear count speeds things up.
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Merchandise returns
Lavender products and supplies follow our Refund Policy. In general, returned items should be unused and in their original condition.
Remedies may include a replacement, store credit, a refund, 30-Day Recovery Protection or grower support. If the farm cannot fulfill an order, it is declined and refunded.
The paths
Where each claim leads
Included
Healthy Arrival
Plant problems on arrival, reported within 24 hours with photos.
Claim clock OptionalShipping Protection
Lost, stolen, severely delayed or carrier-damaged boxes.
What it covers Assigned / optionalRecovery & Grow Guarantee
30 days for stressed arrivals; 1 year if you bought the Grow Guarantee.
The protection ladder MerchandiseProduct returns
Unused lavender products and supplies, under the Refund Policy.
Refund PolicyClaim questions
Where do I actually file the claim?
All claims start in our Returns & Claims app. This page just helps you pick the right path and get your photos and details ready.
What photos do you need for plants?
The whole plant, a close-up of the damage, the box, and the shipping label. For trays, one photo showing the whole tray helps too.
I bought a mix of plants and products. One claim or two?
Start with your order number in the claims app. Tell us which items are affected. Live plants and merchandise follow different rules, and we sort that out for you.
I’m not sure if I bought Shipping Protection or the Grow Guarantee.
Check your order confirmation email or your account. If you still aren’t sure, choose “Not sure” in the triage and we will check your order.
Can I talk to someone first?
Yes. The Lavender Grower assistant is the fastest way to get help, since our team is often in the greenhouse. You can also email claims@greatlakeslavenderfarm.com.
Ready when you are.
Have your order number and photos handy. The claims app walks you through the rest.
Video walk-through
How returns and plant claims work
A short walk-through from the farm: what to check when your box arrives, which claim fits, and what photos to take.
Prefer to read? The full guide continues below.
