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Lavender Grower assistant
Got a lavender question? Ask a grower.
Lavender Grower is our chat assistant for growing, ordering and shipping questions. It's AI, so it answers right away, any time of day. When a question needs a person, a real grower follows up during business hours.
When should I prune my English lavender?
Right after the first flush of flowers fades, or when you harvest. Cut back about one third and leave 2–3 inches of green, leafy growth. Never cut into bare old wood.
In spring, just trim frost-browned tips once new shoots appear.
I’m in zone 5. Anything different?
Stop pruning about 6 weeks before your first fall frost so new growth can harden before winter.
What it can help with
Practical answers, any hour.
- Growing: planting, watering, soil, pruning, winter care and harvest timing.
- Choosing lavender: English vs. lavandin vs. Spanish, cold-hardy picks, container types, fragrance and culinary use.
- Sizes & seasons: plugs, pots, trays and bare root, and when each ships.
- Orders & policies: pre-orders, deposits, local pickup, protection options and how claims start.
- Wholesale basics: minimums, trays and how to apply.
- Finding the right tool: care guide, frost dates, plant finder and more.
Tap a question to ask it
Not sure where to start?
Pick a topic, then tap any question. The chat opens with it filled in, ready to send or edit.
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Ask a better question
Details help the assistant (and a grower, if one follows up) give you a precise answer.
What we’ll send
Type a question to see it here.
Good to know
What the assistant won’t do
It is a helpful guide, not a doctor, a pesticide expert or a replacement for our team.
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No medical advice
It won’t advise on health conditions, treatments or using lavender or essential oils for medical purposes. Ask your doctor or pharmacist.
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No pesticide label advice
It won’t tell you which chemical to spray or how to mix it. Always follow the product label and check with your local extension office.
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No account changes
It can explain orders, deposits and claims, but it can’t change an order or approve a refund. Our team does that.
Answers come from an AI assistant and can be wrong. For anything important, like a large order or a sick field, ask for a grower to follow up.
Right tool, right time
When to use something else
Plant Health Checker
Yellow leaves, rot, pests? Walk through symptoms step by step.
Check my plant
Community Q&A
Hear how other gardeners and growers handled the same thing.
Ask the community
Arrival problem?
Report within 24 hours of delivery, with photos, through Returns & Claims.
Start a claim
Wholesale account
Businesses apply with the wholesale form to unlock the Trade Desk.
ApplyReal people behind it
A grower follows up when you need one.
If a question needs a person, like a special order, a plant that isn’t recovering or a field plan, our growers pick it up during business hours and reply by email.
Ask the assistant
Most questions are answered on the spot.
Ask for a grower
Say so in the chat, or email growers@greatlakeslavenderfarm.com.
We reply by email
Include your zone, the plant and what you’ve tried.
Why chat first?
It’s the fastest way to reach us.
- Our farm is not open to the public for visits.
- We’re often in the greenhouse or at events, so phone calls can take time to return.
- Order pickups (Wednesday and Friday, 10 AM – 3 PM Eastern) are by arrangement; details come with your order.
Chat questions
Where is the chat button?
Look for the Ask Lavender Grower button in the corner of every page on our site. Any “Ask” button on this page opens it too.
Is it a person or a bot?
Lavender Grower is an AI assistant. When a question needs a person, ask for a grower and our team follows up by email during business hours.
Can I send a photo of my plant?
For plant problems, start with the Plant Health Checker. For photos from a damaged delivery, use Returns & Claims within 24 hours of delivery. You can also share photos with other growers on Share a Diagnosis.
What happens to what I type?
Please don’t share payment details or passwords in the chat. See our terms of service, or email privacy@greatlakeslavenderfarm.com with privacy questions.
