We all need a Savior
“For all have sinned, and come short of the glory of God.”
Romans 3:23
None of us can earn our way to God by being good enough. We all need mercy.
Protection for live plants
Know what’s covered before the box leaves.
Every live plant order includes our 24-Hour Healthy Arrival Guarantee. Shipping Protection and the 1-Year Grow Guarantee are optional extras. Pick a situation below to see which one helps.
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What happened?
Pick the situation closest to yours.
A quick guide, not a decision. The farm reviews each claim under the Protection Terms.
Side by side
Four programs, one plant
Each program covers a different moment, from the day the box arrives to a full year in your garden.
| 24-Hour Healthy Arrival | 30-Day Recovery Protection | Shipping Protection | 1-Year Grow Guarantee | |
|---|---|---|---|---|
| How you get it | Included With every live plant order | Assigned By the farm, when a plant arrives alive but stressed | Optional Added at checkout | Optional Bought with your plants after the free Care Academy |
| Time window | Report within 24 hours of the carrier’s delivery time | 30 days | Covers the shipment in transit and at delivery | 365 days from delivery |
| What it’s for | Qualifying problems on arrival | Plants that need time to bounce back | Lost, misrouted, significantly carrier-damaged, stolen-after-delivery, severely delayed, or transit heat/cold-injured shipments | Plants that fail in your care despite reasonable care |
| What you send | Photos: whole plant, damage, box, shipping label | Follow the care steps; send updated photos if it does not recover | Your order details and what happened | Photos and details of the protected plant |
| Cost | Included | Assigned by the farm | Priced from the protected merchandise value, ship date, season and weather risk | Bought with the plants; you pay replacement shipping |
| Good to know | Live plants are never mailed back unless we ask in writing | Follows a Healthy Arrival report | You may decline it at checkout | One approved replacement per protected plant. Container lavender qualifies. |
Remedies may include a replacement, store credit, refund, Recovery Protection or grower support. Commercial and multi-plant claims are evaluated by the number of affected plants (for example, 5 of 72).
Your choice
Is Shipping Protection worth it for my order?
There is no single right answer. Tell us a little about your order and we will show which factors point toward adding it.
How much is in the box?
Weather while it ships
How far from Michigan?
After delivery
Factors pointing toward protection
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This helper explains factors only. It is not a price or a promise. Checkout shows the Shipping Protection price, which is based on the protected merchandise value, and you may decline it.
Protection questions
What does Healthy Arrival cover if I skip Shipping Protection?
The 24-Hour Healthy Arrival Guarantee comes with every live plant order. Report qualifying arrival problems within 24 hours of the carrier’s delivery time, with photos of the whole plant, the damage, the box and the label. Lost, stolen or severely delayed packages are the situations Shipping Protection is designed for.
How is Shipping Protection priced?
It is priced from the value of the protected merchandise and the ship date, season and weather risk for your order, and shown at checkout. A different ship date needs a new quote. It is optional, and you may decline it. Protection programs don’t apply to winter ship dates or when the destination forecast is 32°F or colder or above 90°F.
Which carrier ships my plants?
Plants ship with UPS only (UPS Ground or UPS 2nd Day Air, chosen at checkout). USPS is used only for regular merchandise. We cannot ship plants to PO Boxes.
Do I send damaged plants back?
No. Live plants are never mailed back unless the farm asks in writing. Keep the plant, take your photos and start a claim.
What isn’t covered by the Grow Guarantee?
Exclusions include planting outside the recommended zone, poor drainage, too little light, neglect, chemical injury, animals or pests, mechanical damage and catastrophic weather. See the full terms for details.
Something went wrong with an order?
Start a claim and we will guide you through it. Have your order number and photos ready.
